SERVICE & DISCLOSURE

Contact CTCLoans

Use the contact form on this page for questions about the CTCLoans website and matching service. If your question concerns a lender offer, an active loan, a payment, payoff or collection issue, contact the lender or servicer shown in your agreement.

Get Started →How matching works
CTC SUPPORTWebsite/serviceRouting + disclosures
LOAN SUPPORTYour lenderPayments + account
PRIVACYCTC channelRights + data questions
SECURITYReport safelyDo not send passwords
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Decision block 01

Choose the right contact reason

ReasonWhere it belongs
Website / form problemPage errors, broken request form, wrong redirect, accessibility barrier or misleading CTCLoans content.
Privacy requestQuestion about data collection/sharing or help using Privacy Choices.
Marketing communicationCTCLoans email/SMS/phone preference or unsubscribe problem.
Security concernPotential misuse of CTCLoans data or a suspicious communication claiming to be CTCLoans.
Lender / loan accountAPR, funding, payment, payoff, late fee, extension or collections—contact the lender/servicer directly.
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Decision block 02

What to include in the contact form

  • Name and a safe reply method.
  • Topic or page URL.
  • A concise description of the problem.
  • Date/time and any safe request reference if available.
  • Do not include passwords, full bank login credentials, full card numbers or unrelated sensitive documents.
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Decision block 03

Contact form fields

FieldValueImplementation rule
TopicService / Privacy / Accessibility / Security / Marketing / OtherRoutes the message to the right workflow.
NameUser-providedNeeded to respond and locate a prior request when appropriate.
EmailUser-providedPrimary reply channel if no phone support is offered.
MessageFree textLimit and warn against unnecessary sensitive data.
ConsentPrivacy notice acknowledgmentLink Privacy Policy and explain how support data is used.
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Decision block 04

Loan-account questions

Related CTCLoans pages

Complaints and Dispute Resolution→Privacy Policy→Accessibility→Unsubscribe from CTCLoans Marketing→
CFConsumer Finance StandardCost, terminology and product clarity
LCCompliance Review StandardDisclosures, fair-lending language and documentation
BGBorrower Guidance StandardDecision support, alternatives and repayment guidance
Content maintenanceAugust 21, 2026Editorial framework →
✓Editorial StandardsStructured around user decisions, not keyword repetition.
⌕Offer TransparencyCTCLoans explains the matching step; lenders set actual terms.
⌾Privacy & SecuritySensitive form data stays inside the approved request flow.
⌖State-Aware RoutingUnavailable product? Show a genuine alternative path.
%Rates & Terms VaryAPR, fees, terms and timing are lender-specific.
↻MaintainedContent and disclosures are reviewed before deployment.
✓
CTCLoans is not a lender.

We provide a free request and matching service that can connect consumers with participating lenders and other financial-service partners.

No obligation to acceptCTCLoans request fee: $0All 50 states can submitTerms vary by lender
Get Started →