Key service note
Soft inquiry vs hard inquiry
What happens at each stage
| Stage | Possible activity | User check |
|---|---|---|
| CTC request | CTCLoans receives the information you submit and routes it under the service model. | CTCLoans does not make the credit decision. |
| Partner review | A partner may review or verify information under its own process. | Read any consent or credit authorization before continuing. |
| Lender application / offer | A lender may obtain consumer-report information and make a credit decision. | The lender should identify itself and provide applicable notices/disclosures. |
If credit-report information contributes to a denial
- A creditor that takes adverse action has notification obligations under federal law.
- When adverse action is based on a consumer report, additional FCRA information may apply, including the reporting company’s contact details.
- The reasons for adverse action must relate to factors actually considered by the creditor; CTCLoans should not invent or simulate a lender’s formal denial reason.
- You have rights to review and dispute inaccurate information in consumer reports.
Data CTCLoans may need for routing
Decision FAQ
Questions to resolve before you submit a request
Does CTCLoans perform a hard credit inquiry?
CTCLoans is not the creditor. The live partner flow determines what consumer-report activity occurs. Participating lenders may perform hard inquiries.
Can I see what is in my credit reports?
Yes. Federal law gives consumers rights to obtain and dispute consumer-report information. See the CFPB’s consumer-reporting resources.
Who sends an adverse-action notice?
The creditor or other party taking the covered action—not CTCLoans simply because it routed the request.