Decision block 01
Choose what you want to stop
| Channel | Action | Implementation rule |
|---|---|---|
| Enter the email address that should no longer receive CTCLoans marketing. | Provide confirmation and honor the request within the time required by applicable law. | |
| Text messages | Reply STOP or another supported revocation word where the program accepts replies. | If reply texting is unavailable, provide a clear alternative web/contact method. |
| Telephone marketing | Use the on-page preference form or another reasonable revocation method supported by the program. | Record the revocation and suppress future covered calls. |
| Partner marketing | Use the opt-out method in the partner’s message or privacy policy. | CTCLoans cannot guarantee suppression on an independent partner’s systems. |
Decision block 02
What unsubscribe does not stop
- Service or security messages that are necessary to respond to a support or privacy request.
- Legally required records or notices.
- A participating lender’s account/loan communications after you become its customer.
- Independent partner marketing that must be opted out with that partner.
Decision block 03
Confirmation state
After a valid request, the page should clearly confirm which address/number/channel was suppressed without exposing unnecessary personal information. Repeated marketing after the suppression period should provide a simple escalation path through Contact.